Lobby Service Excellence at North Shore Towers and Country Club

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Stephen Marshall, the building two doorman

Yet another one of the many advantages that North Shore Towers and Country Club offers its residents and members is its large, first-rate lobby services staff that includes a team of dedicated doormen and concierges.

Supervising that huge lobby services staff is Steve Cairo, who serves as North Shore Towers and Country Club’s general superintendent and has been working there for more than 17 years in the same role.

“The prime responsibility of the lobby staff is the protection of the building and its residents, and privacy of the residents is always maintained,” he said. “The lobby staff always maintains a professional image and neat appearance. The doormen wear gray suits and the concierges wear black suits.”

Each of the three buildings has a doorman, concierge and lobby porter on duty for each shift, from 7:30 a.m. to 4 p.m. and from 3:30 p.m. to midnight; seven days a week. In addition, for enhanced resident safety, there is a security guard stationed in each of the three lobbies from midnight until 7:30 a.m., when the regular lobby staff is off duty. 

The concierge in each building manages the lobby and supervises the doorman and lobby porters, and has many additional responsibilities, including handling all residents’ packages, accepting deliveries and logging all packages into the BuildingLink computer software system, he explained. The BuildingLink system sends a notification to residents whenever they have a package in the lobby, he noted. 

The concierge also screens all visitors and guests entering the lobby and announces them to the residents before they go up to the apartment. 

“The doormen assist all residents and guests, visitors and anyone entering the lobby by opening the revolving door or sliding door,” he said. “As residents pull up with their vehicles, they assist residents with unloading groceries or other items from their vehicles.”

The lobby porter, meanwhile, “ensures the lobby is maintained and kept in impeccable condition, ensures the lobby marble floors are cleaned, carpets are vacuumed, and mirrors and all glass are cleaned,” he added.

“The lobby staff does an amazing job assisting residents with any questions or concerns they may have and are always helpful to our residents in any way they can be,” he said. The lobby staff is also “always communicating with the central maintenance office to assist residents with any maintenance issue they may need taken care of by our professional and dedicated maintenance staff.” 

Two of the standout members of the lobby staff are Long Island residents Carlos Espino, the night concierge in building three for more than four years, and Stephen Marshall, the building two doorman for the past six years. Cairo had nothing but praise for both of them, noting he was “very proud” of both of them and the “outstanding” jobs they’ve done over the years at North Shore Towers.

Espino, 59, has been working at North Shore Towers for a total of about nine years and currently works the 3:30 p.m. to midnight shift Monday through Friday, he said, noting he was previously a chauffeur. After finding out there was a job opening at North Shore Towers, he decided to go for an interview and was hired, initially as a porter in building two, he said, calling that “an excellent choice” for his career “in every aspect,” adding it’s “one of the best jobs that I’ve ever held.” 

One thing he loves about working at North Shore Towers is its residents, he said, noting: “I’m a people person” who enjoys serving their needs.

Marshall, 44, has been working at North Shore Towers for more than 15 years and currently works the 7:30 a.m. to 4 p.m. shift Monday through Friday, he said, noting he was previously a driver for a rehabilitation center and found out about the Towers through regularly driving one of its residents. Like Espino, Marshall’s career there started as a porter, a job he had for nine years before being promoted to doorman. 

Also like Espino, Marshall stressed that one thing he loves about the job is “helping people,” noting the residents are “very friendly and very nice.” For Marshall, being a doorman is becoming a family tradition because he’s following in the footsteps of his father, who also loved the job, he pointed out.

North Shore Towers and Country Club also offers an 18-hole golf course, five Har-Tru tennis courts, indoor and outdoor pools, a sauna, steam rooms, a hot tub and a state-of-the-art gym offering classes including Pilates. There are also basketball courts, boxing and billiards rooms, ping-pong and shuffleboard. There’s also shopping and even a movie theater, so residents rarely ever have to — or want to — leave.

For more Country Club details and to book a tour, call Mary Anne Langone at 718-428-5030 ext. 0.