NEFCU Launches Voice-activated Banking


NEFCU recently became the first credit union on Long Island to introduce account-related, voice-banking capabilities over Google Assistant and Amazon Echo devices.

This capability, which became available this summer, enables members of the Westbury-based credit union to manage their accounts directly from their virtual assistants at no extra cost. Transaction services offered include balance inquiries, account histories, loan rate inquiries, auto-connecting to the Contact Center as well as branch and ATM locators.

“This is the latest leap in our journey to be the most innovative and technology-driven credit union on Long Island,” said Jojo Seva, CIO of NEFCU. “We’ve evolved our offerings to be much more digitally-driven, and now we’ve begun exploring the great opportunities afforded by artificial intelligence and other new and exciting breakthroughs. This is all about creating a more convenient, secure and technologically advanced experience for our members.”

NEFCU, one of Long Island’s leading credit unions with more than $3 billion in assets and more than 185,000 members, is one of the first credit unions in the country to offer the technology.  

To help usher in the new feature, NEFCU is offering a complimentary Amazon Echo Dot or Google Home Mini to anyone who opens a free, first-time checking account with online banking through Aug. 31. A minimum initial deposit of $200 is required.

NEFCU membership is open to those that live, work, attend school, or regularly conduct business in Nassau and/or Suffolk counties, excluding the towns of East Hampton, Southampton and Shelter Island. 

To access the voice activated banking technology, NEFCU members simply need to go to the Alexa or Google Home app, search for ‘NEFCU skill or action’ and enable it. After they authenticate with their online banking credentials, plus additional security checks, members can begin the conversation.

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