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Phillip Eng

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LIRR President: Progress Being Made at Your Stations

LIRR Train Driver
A lone passenger boards a Long Island Rail Road train in Long Beach (Joe Abate).

Did you know the Long Island Rail Road owns and operates on 516 miles of track? That’s not including an additional 110 miles of track in our yards and sidings.

Our complex infrastructure includes countless signal systems, switches, track circuits, and more all of which need to be maintained for smooth operations. For 2020, we have laid out an aggressive schedule to tackle even more maintenance so we stay on top of what’s needed to deliver the service our customers deserve.

Indeed, the LIRR is coming off a 2019 filled with improvements: from an unprecedented amount of maintenance and construction work and carrying modern-record ridership while still delivering on-time performance gains — to launching new customer-service initiatives, and increasing customer and community outreach.

We continued that trend of success last month, when we posted the highest January on-time performance since 2012.

I want to let you know that we are not resting on these numbers we’ve only just begun.

This will mark another year of major infrastructure and capital accomplishments, all while we strive to improve customer service for our ridership at 91.1 million, and growing.

In the first six weeks of the year, we’ve already accomplished several critical tasks: seven new switches installed; four miles of track resurfaced; constructing north track siding in Hicksville; and, on the Atlantic Branch, approximately 20,000 feet of continuous welded rail, while also supporting the LIRR Expansion Project, and Amtrak’s improvements at Penn Station. Other major projects that we support, like East Side Access and Moynihan Train Hall, remain steadfastly underway.

Read the full column at amny.com

Phillip Eng is president of the MTA Long Island Rail Road

LIRR President: What’s Going On At Your Station?

LIRR's diesel electric No. 421 passing the site of the former Bayport Station on the Montauk Line on Nov. 27, 2010. (Photo by Lexcie)

Editor’s note: The MTA Long Island Rail Road is beginning a monthly column featured in amNewYork Metro focused on LIRR issues and improvements, written by Phillip Eng, the railroad’s president. 

Since joining the Long Island Rail Road, my focus has been on improving the customer experience while delivering a safe, reliable and comfortable trip.

I’ve found the best way to do this is to truly listen to our riders. As a native Long Islander, working to improve public transportation for my neighbors is my life’s greatest honor. I want you to know that I take your feedback to heart every single day, and I take our responsibility to make rail travel an attractive choice for commuters very seriously.

I know our LIRR workforce does too. Our workers are embedded in the communities we serve, and we all take pride in knowing that our work impacts hundreds of thousands of people daily. As public servants, it’s our duty to deliver excellence.

Over the last two years we’ve refocused efforts on how to rebuild public trust by delivering results. I’m proud to report LIRR’s on-time performance hit a three-year high in 2019 at 92.4%, while we performed an unprecedented amount of work across the system, all while carrying 91.1 million riders in 2019 – a modern-day record. This trifecta brings momentum we will continue to build on in 2020.

To read the rest of this new monthly column by LIRR President Phillip Eng, visit amNewYork Metro