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St. John’s Episcopal Hospital Awarded High Achievement for Person-centered Care

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St. John’s Episcopal Hospital has been awarded Silver Certification for Excellence in Person-Centered Care by Planetree International.

The Person Centered Care Certification recognizes the organization’s achievement and innovation in the delivery of person-centered care. St. John’s Episcopal Hospital is the first organization to earn this prestigious award through a partnership and ongoing collaborative among their cohorts from the Hospital Association of New York State (HANYS).

What distinguishes Planetree Certification among other healthcare quality awards is its distinctive focus on person-centered care, defined as a model of care delivery in which healthcare professionals partner with patients and families to identify and satisfy the full range of patient needs and  preferences. The award is conferred based on a variety of factors, including performance  improvement on traditional quality indicators, review of policy documents and, most importantly, how patients and staff assess the organization’s person-centered culture.

Silver Certification was awarded to St. John’s Episcopal Hospital following a series of focus groups with patients and their loved ones,  as well as staff from a multitude of disciplines and divisions within the organization. Considered  collectively, these discussions with patients and staff attested to a genuine culture of person-centered  care. 

“The experience of St. John’s Episcopal Hospital shows what can be accomplished when a team of  deeply committed, supremely innovative and highly-driven caregivers take the courageous leap to re define priorities and re-organize systems to put patients first,” said Susan Frampton, President of Planetree International, a nonprofit organization that has been at the forefront of the movement to  transform healthcare from the perspective of patients for over 40 years. 

“At St. John’s, we make it a point to treat our patients with dignity and respect, while also  involving them in decisions about their healthcare,” said Jerry Walsh, Chief Executive Officer.  “I am extremely proud of all of our St. John’s Team Members for incorporating a person centered approach in the way we deliver healthcare to our patients.” 

The achievement of Silver Certification by St. John’s Episcopal Hospital is a significant  milestone in the organization’s culture change journey, evidencing that effective policies,  practices, tools, and systems are in place to meet a broad range of patient, family, and  professional healthcare giver needs and preferences. 

“Planetree awards Silver Certification in Person-Centered Care to celebrate organizations’  progress along the culture change journey,” said Frampton. “In this spirit, we look forward to  witnessing how the team at St. John’s Episcopal Hospital builds on this achievement to take its  commitment to delivering person-centered care to even greater heights.” 

The criteria that St. John’s satisfied to achieve Planetree Silver Certification reflect what  patients, residents, family members, and healthcare professionals in hundreds of focus groups  say matters most to them during a healthcare experience. This qualitative data aligns with the growing evidence-base for person-centered care and establishes the Person-Centered Care Certification Program as a concrete framework for defining and measuring excellence in person-centeredness. 

The criteria address components of a person-centered healthcare experience, including the  quality of patient-provider interactions, access to information, family involvement and the  physical environment of care. Importantly, the criteria also focus on how the organization  supports staff, opportunities for staff, patients, and families to have a voice in the way care is delivered, and the ways that St. John’s Episcopal Hospital is reaching beyond its walls to care  for its community. 

As part of the Certification process — which included a virtual site visit assessment by  representatives from Planetree and HANYS — discussion with St. John’s Episcopal Hospital  patients, families and current staff validated that specific person-centered policies are in place. The process also included a review of the organization’s performance on patient experience  and quality of care measures, and how measurement of these indicators improves organizational outcomes. 

For more information on Planetree’s Person-Centered Care Certification Program, including the criteria, the application process and more, visit planetree.org/certification

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