BlackBerry Outage: RIM CEO Apologizes (Video)

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Screenshot from YouTube.com
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Screenshot from YouTube.com

BlackBerry outages occur several times a year, usually lasting for less than 24 hours, but this week a massive BlackBerry outage sent BlackBerry subscribers into outrage.

Mike Lazaridis, RIM founder and co-CEO, offered his apologies for the recent widespread Blackberry service disruptions for some 70 million BlackBerry subscribers worldwide.

“Since launching BlackBerry in 1999, it’s been my goal to provide reliable, real-time communications around the world. We did not deliver on that goal this week, not even close,” said Lazaridis of Research In Motion Ltd., a Canadian company that makes the phones. “I apologize for the service outages this week. We’ve let many of you down but let me assure you that we are working around the clock to fix this.”

Outages of BlackBerry messaging and email service spread to the U.S. and Canada on Wednesday, as problems stretched into the third day for Europe, Asia, Latin America and Africa, According to the Associated Press, and RIM said a crucial link in its infrastructure had failed, and a backup didn’t work either.

“It’s too soon to say that this issue is fully resolved but let me give you more detail about what’s happening. We’re now approaching normal BlackBerry service levels in Europe, the Middle East, India and Africa,” he said.”We’re working very hard to stabilize the system and we are steady improvements.”

RIM manages email and messaging and provides services that other phones don’t have, lets it optimize data service and provide top-class security, according to the Associated Press, but when it encounters a problem, a large share of the subscribers worldwide can be affected all at once.

Check out the video.