Traveling to work each day is always a challenge. With traffic, snow, slush and deteriorating roadways, vehicles are constantly challenged and plagued by the growing number of potholes on our highways.
Last summer, an enormous effort by New York State and Nassau County focused attention on our disintegrating roads. Delays with construction hampered our commute to and from work, or whatever destination we were trying to reach. But we didn’t mind too much, because after the horrendous winter season we experienced—and the number of tires we replaced and car repairs we paid for as a result of the enormous potholes—the repaving of highways would save us money.
So, when I was recently driving on the Long Island Expressway and exiting at 38 to get on the Northern State Parkway, I was amazed and aghast that this newly paved egress was home to a gigantic pothole that almost swallowed my subcompact.
After being forced to purchase two replacement tires and an expensive wheel alignment last winter, I have no tolerance for potholes. So, I decided to call Nassau County’s Department of Public Works. They were very nice, but promptly transferred me to the Highway Department at 516-571-6900. After supplying the specific location of the ramp, it was identified as being between a state and county road. I then learned that ramp potholes are handled by New York State.
Next, I was given the state number, 631-904-3054, and spoke with Michelle, who was extremely knowledgeable about the highway system, as well as entrances and exits. While I had her on the phone, I decided to share with Michelle all of the locations where huge craters have blossomed and attacked my cars. Michelle was technical, so when I identified a location, she also wanted to know the specific coordinates. Not having been trained as an Eagle Scout, I was unprepared to provide the directional bearings. But Michelle was a pro, and worked with me to figure out the correct roadway and direction.
Many thanks, Michelle! As of today, the big hole has been successfully filled.
—Elizabeth Johnson
